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Customers

Dual fuel (electricity and gas) customers

Total energy customer services increased 2.1% to 3.784 million, from 3.708 million as at 30 June 2019. Consumer electricity services have increased as a result of growth in Victoria and New South Wales. Consumer gas services have increased due to growth in Victoria and Western Australia. Large Business services movement includes the addition of 2,191 Perth Energy accounts, driven by the acquisition of the Perth Energy business in September FY20. Dual fuel services increased 2.3% between FY19 and FY20.

FY16

FY17

FY18

FY19

FY20

Total energy customer services

3,681,164

3,653,404

3,641,608

3,707,782

3,786,146

No. of dual fuel customer services

1,962,000

2,007,598

2,027,314

2,069,684

2,118,154

PREVIOUS PAGECustomer services

NEXT PAGEElectricity customers paid a feed-in tariff