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Customers

Energy sold

Consumer Electricity volumes increased 267 GWh or 1.97% and Consumer Gas volume increased 0.93 PJ or 1.62% from FY19 to FY20 due to an increase in the electricity customer base. Wholesale customer sales volumes were 15,945 GWh, up 0.9%, driven by increased consumption from AGL's existing customer base. Wholesale Markets and generation volume was 81.5 PJ, a decrease of 12.7%, driven by lower volumes from AGL’s existing wholesale customer base as well as lower generation volumes from AGL’s South Australian gas generators.

Energy sold

FY16

FY17

FY18

FY19

FY20

Electricity - Consumer (GWh)

14,634

13,888

13,768

13,573

13,840

Electricity - Business Customers and Wholesale (GWh)

23,205

25,762

25,403

25,579

26,509

Gas - Consumer (PJ)

59.4

58.5

59.9

57.3

58.2

Gas - Large Business customers, Wholesale, and generation (PJ)

174.8

171.3

120.1

109.8

97.3

Notes

  • The volume of gas sales includes internal sales to generation assets owned and operated by AGL (FY20: 28.4 PJ; FY19: 30.9 PJ; FY18: 31.9 PJ; FY17: 33.0 PJ; FY16: 44.5PJ).

GRI Reference: 102-6; 102-7

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