FY20 hours of training
Contact centre training
Integrated Energy technical, safety and systems training
Mental health training
Total hours of training
Hours of training (average per FTE)
% of eligible employees completing training in mandatory compliance modules
Total hours of training includes co-ordinated and structured in-house and outsourced vocational and leadership training but excludes other training organised by individuals or their leaders, such as attendance at training courses and conferences.
Training hours reflects all recorded applicable training for employees and contingent workers.
Hours of training (average per FTE) excludes contingent worker training.
Mandatory compliance modules generally include: Code of Conduct, Diversity & Inclusion, Competition & Consumer Act, Health, Safety & Environment, Privacy, Managing Risk, IT – Focus on Phishing and IT – Cybersecurity.
FY20 data does not include Southern Phone Company's 131 employees and Perth Energy's 48 employees as they were not fully integrated into AGL's human resource systems as at 30 June 2020.
GRI Reference: 102-16