Communities & Relationships
RepTrak reputation ranking
AGL’s RepTrak score has improved by 6.9 points to 68.3 in FY20, the highest score recorded since tracking began. This reflects improvements in the overall reputation of the energy/utility industry which recorded a greater proportion of Australians rating the reputation of the industry positively rather than negatively. AGL’s reputation score was driven by improvements across all drivers including the key reputation drivers for the energy/utility industry of Citizenship, Governance and Products & Services. AGL experienced the largest year on year movement in the Workplace driver, which includes attributes relating to equal opportunities in the workplace, concern for the health and wellbeing of employees and rewarding employees fairly.
The RepTrak score reflects the most recent score reported to AGL by RepTrak at the time of publication of the Annual Report. FY18 and FY19 have been updated this year from March to June to reflect quarterly RepTrak results received after the date of Annual Report publication. FY20 also represents the score for the June quarter.
AGL's RepTrak ranking improved from 49th in March 2019 to 35th in June 2020.